Refund Policy
This Refund Policy explains when refunds are available for PinFlow subscriptions and how to request one. By subscribing to a paid PinFlow plan, you accept this policy.
Subscription billing
PinFlow paid plans use monthly or annual periods. Upgrade requests are reviewed manually, and payment instructions are provided by the PinFlow team before a plan is activated.
Refund eligibility
- You can request a refund within 7 days of your first paid charge.
- Renewal charges are generally non-refundable after a billing period starts.
- Partial period usage is not eligible for prorated refunds.
Trials and plan changes
- Free access and trial usage do not include refunds.
- Upgrades are applied after payment confirmation.
- Manual payments do not renew automatically unless PinFlow and the customer explicitly agree otherwise.
How to request a refund
To request a refund, email contact@pinflow.agency from your account email and include your payment date and subscription plan.
Chargebacks
Please contact us before opening a chargeback so we can review and resolve billing issues directly.
Questions
For billing and refund questions, contact contact@pinflow.agency.